Boat Salty apparel is produced on demand when you place your order. Because each item is made specifically for you, we do not accept general returns or exchanges for reasons such as incorrect size selection, change of mind, or ordering the wrong item.
However we stand behind the quality of our products.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery so we can make it right.
To request a replacement or refund email:
captain@BoatSalty.com
Please include:
- Your order number
- A description of the issue
- A clear photo of the damaged or incorrect item
Once we review your request, we will arrange for a replacement or refund as quickly as possible.
Incorrect Shipping Address
Please ensure your shipping address is correct when placing your order. If an order is returned due to an incorrect or incomplete address, you may be responsible for the cost of reshipping the item.
Lost Packages
If your package appears to be lost in transit, please contact us and we will work with the carrier to resolve the issue.
Questions
If you have any questions about your order or this policy, please contact us at:
captain@BoatSalty.com